**Privacy Notice**
Pouch Machine Ltd is committed to protecting and respecting your privacy. This notice explains how we collect, use and share your personal data, and your rights in relation to the personal data we hold.
**Who we are**
Pouch Machine Ltd is a company registered in England and Wales with company number 10101195 and registered office at 5 Royce Road, West Sussex, Crawley, United Kingdom, England, RH10 9NX. We are the data controller of the personal data we collect and process about you.
**What personal data we collect and why**
We collect and process your personal data when you contact us by phone, email or through our website, or when you purchase our products or services. The personal data we collect and process may include your name, email address, phone number, company name and address, and any other information you provide to us.
We use your personal data for the following purposes:
- To communicate with you and respond to your enquiries or requests
- To provide you with our products or services and fulfil our contractual obligations to you
- To send you marketing communications about our products or services that may be of interest to you, if you have consented to receive such communications or if we have a legitimate interest to do so
- To comply with our legal and regulatory obligations
- To protect and defend our rights and interests
**Who we share your personal data with**
We may share your personal data with third parties who provide services to us, such as payment processors, delivery partners, IT providers, consultants and advisors. We require these third parties to respect the security of your personal data and to treat it in accordance with the law.
We may also share your personal data with other third parties if we are required to do so by law or if we have a legitimate interest to do so.
We do not sell or rent your personal data to anyone.
**Where we store your personal data**
We store your personal data on secure servers located in the United Kingdom. We may transfer your personal data to countries outside the European Economic Area (EEA) if we use third parties who are based outside the EEA or who store or process your personal data outside the EEA. We will ensure that any such transfers are subject to appropriate safeguards as required by the General Data Protection Regulation (GDPR) or other applicable laws.
**How long we keep your personal data**
We will keep your personal data for as long as necessary to fulfil the purposes for which we collected it, and to comply with our legal and regulatory obligations. We will delete or anonymise your personal data when it is no longer needed.
**What are your rights**
You have the following rights in relation to your personal data:
- The right to access your personal data and obtain a copy of it
- The right to rectify any inaccurate or incomplete personal data
- The right to erase your personal data or restrict its processing in certain circumstances
- The right to object to the processing of your personal data for direct marketing purposes or on grounds relating to your particular situation
- The right to withdraw your consent at any time, if we rely on consent as the legal basis for processing your personal data
- The right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller, if applicable
- The right to lodge a complaint with the supervisory authority if you are unhappy with how we handle your personal data
To exercise any of these rights, please contact us using the details below.
**How to contact us**
If you have any questions or concerns about this privacy notice or how we use your personal data, please contact us at:
Pouch Machine Ltd
5 Royce Rd
Crawley RH10 9NX
UK
Phone: +44 (0) 1793 238 683
Email: sales@pouchmachine.co.uk
We will respond to your request as soon as possible and within one month of receipt.